Community Choice Aggregators (CCAs)
Empowering Community Choice Aggregators: The Complete Energy Management Solution
Texture empowers Community Choice Aggregators with a unified platform for customer enrollment, device management, demand response automation, and engagement—reducing administrative time by 85% while delivering 27% greater peak load reduction through intelligent automation.
The Challenge: CCAs Face Complex Operational Hurdles
Community Choice Aggregators (CCAs) are transforming local energy landscapes, but face significant operational challenges:
- Fragmented technology stacks — Managing customer enrollment, device control, and program compliance across disconnected systems creates inefficiencies
- Limited visibility across programs — Tracking participation across rebates, demand response, and energy efficiency initiatives becomes increasingly difficult at scale
- Complex customer engagement — Delivering transparent, value-driven experiences while managing diverse device ecosystems requires significant resources
- Regulatory and compliance burdens — Meeting reporting requirements for programs and validating participation drains staff time and introduces error risks
The Solution: Texture's Unified Platform for CCAs
Texture provides CCAs with a comprehensive platform that integrates enrollment, device management, compliance, and customer engagement:
- All-in-one program management — Run everything from thermostat rebates to demand response initiatives through a single platform
- Flexible implementation options:
- White-labeled customer portal — Give customers visibility into their devices and program participation and schedules (if enabled)
- CRM integration — View energy data alongside customer information in your existing systems
- Automated device orchestration — Schedule and dispatch behind-the-meter assets to reduce peaks and optimize for clean energy
- End-to-end compliance verification — Automate telemetry collection and reporting to streamline program validation
How CCAs Use Texture: Complete Energy Management
Streamlined Program Enrollment
- Branded enrollment portals — Offer a seamless customer experience from initial signup through qualification
- Automated eligibility verification — Instantly validate addresses, equipment compatibility, and program criteria
- Multi-program management — Coordinate participation across demand response, rebates, and other initiatives
Intelligent Device Control
- Peak load reduction — Automatically schedule thermostats and batteries to reduce demand during expensive peak hours
- Clean energy optimization — Align device behavior with grid conditions and marginal carbon emissions
- Customer preference management — Balance grid needs with customer comfort through customizable parameters
Demand Response Automation
- Event signal integration — Automatically receive and process utility DR signals without manual intervention
- Device dispatching — Trigger thermostats, batteries, and other assets during events with precision
- Performance verification — Track real-time telemetry to confirm participation and program compliance
- Partner connectivity — Share validated data with market access partners for seamless settlement
Customer Engagement
- My Texture dashboard — Give customers visibility into their devices, energy usage, and program participation
- Carbon impact insights — Show how participation supports local clean energy and sustainability goals
- Program rewards tracking — Provide transparent information about incentives and earnings
The Texture Difference: Before vs. After
| Feature | Traditional Method | Texture |
|---|---|---|
| Program Management | Multiple systems with manual handoffs between enrollment, device control, and reporting | Unified platform managing the entire customer and device lifecycle |
| Peak Load Reduction | Manual scheduling or basic time-based controls | Automated scheduling with user visibility |
| Demand Response | Complex enrollment processes, manual dispatch coordination, and laborious verification | End-to-end automation from enrollment through settlement |
| Customer Experience | Limited visibility, fragmented interfaces across programs | Unified dashboard showing all devices, programs, and benefits |
| Reporting & Compliance | Manual data collection and spreadsheet management | Automated telemetry collection with ready-to-share verification |