Texture Connect Privacy Policy

Introduction

Texture aggregates data from devices, meters, markets, and other signals to enable our customers to deliver exceptional products and services at a fraction of the time and cost of today.

We understand that you are aware of and care about your privacy interests, and we take that seriously. This Privacy Notice describes Texture’s policies and practices regarding its collection and use of your data and sets forth your privacy rights.

We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies. This Privacy Notice also incorporates the requirements of the General Data Protection Regulation (GDPR) for residents of the European Union and the European Economic Area, and the California Consumer Privacy Act (CCPA) for residents of California.

‍

Data Protection Officer

Texture is headquartered in New York in the United States. Texture has appointed an internal data protection officer for you to contact if you have any questions or concerns about Texture’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Texture’s data protection officer. Texture’s data protection officer’s name and contact information are as follows:

The Data Protection Officer is Victor Quinn (security@texturehq.com)

‍‍Information We Collect

When you connect your distributed energy resource (DER) devices via Texture Corp., we may collect the following types of information:

• Personal Information: Name, address, email address, phone number, and other contact details.
• Device Information: Information about the connected DER devices, such as device type, model, usage data, and performance metrics.
• Usage Information: Information about how you interact with our platform and your DER devices, including access times, settings, and other usage data.
• Technical Information: Data related to your device's connectivity, such as IP address, network information, and communication logs.
  

Purposes for Collecting Personal Information‍

We collect personal information for the following purposes:

• To provide and improve our services to our customers and their end-users
• To communicate with you regarding the services you have authorized
• To understand how our platform is used and improve its functionality
• To comply with legal obligations

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services. Under the CCPA, “sell” is defined broadly, and we want to assure our California residents that we do not sell their personal information as defined by the CCPA. Additionally, under the GDPR, we only share personal information with third parties who have appropriate data protection measures in place and who are processing the data in accordance with our instructions and applicable laws.

‍

Use of the Texture Platform

When you use the Texture platform to connect your distributed energy resources (DER) devices, we automatically collect certain information and store it in log files. This information may include:

• Internet Protocol (IP) Addresses: Used to understand the region or general location where your device is accessing the internet.
• Device Information: Browser type, operating system, and other technical data.
• Usage Information: A history of your interactions with the platform, including access times, settings changes, and pages viewed.

We use this information to:

• Help design and improve our platform to better suit our users’ needs.
• Diagnose and resolve technical issues.
• Administer and manage our platform, analyze trends, and track user movements.
• Gather broad demographic information to assist in understanding user preferences.

Texture has a legitimate interest in understanding how end-users interact with its platform. This assists us in providing more relevant products and services, communicating value to our customers, and ensuring we have appropriate staffing to meet user needs.

‍

Cookies and Tracking Technologies
Cookies are very small text files that are stored on your computer when you use our platform. We use cookies for a variety of purposes and to enhance your online experience on our platform (for example, to remember your account login details).

Texture provides a comprehensive Cookie Preferences Center that describes the cookies and tracking technologies used on the Texture website and provides information on how users can accept or reject them. To view the notice, go to https://www.texturehq.com and go to Update Cookie Preferences.

You can change your preferences and decline certain types of cookies to be stored on your computer while using our platform. You can also remove any cookies already stored on your computer, but keep in mind that deleting cookies may prevent you from using parts of our platform.

‍

Sharing Information with Third Parties

The personal information Texture collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Texture engages third parties to send information to you, including information about our products, services, and events.

A list of our third-party sub-processors can be found below:

• Rudderstack
• LogRocket
• Google Analytics
• Snowflake

We do not otherwise reveal your data to non-Texture persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Texture-hosted and Texture co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. 

We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services. Under the CCPA, "sell" is defined broadly, and we want to assure our California residents that we do not sell their personal information as defined by the CCPA. Additionally, under the GDPR, we only share personal information with third parties who have appropriate data protection measures in place and who are processing the data in accordance with our instructions and applicable laws.

The Texture platform connects with third-party services such as Facebook, LinkedIn, Twitter, and others. If you choose to share information from the Texture platform through these services, you should review the privacy policy of that service. If you are a member of a third-party service, the aforementioned connections may allow that service to connect your visit to our site to your data.

‍

Transferring Personal Data to the U.S.

Texture has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Texture’s platform and services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Under Article 46 of the GDPR, Texture provides appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.

Depending on the circumstance, Texture also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Texture in a manner that does not outweigh your rights and freedoms. Texture endeavors to apply suitable safeguards to protect the privacy and security of your data and to use it only consistent with your relationship with Texture and the practices described in this Privacy Notice. Texture also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Texture has received zero government requests for information.

For more information or if you have any questions, please contact us at security@texturehq.com.

‍

GDPR Data Subject Rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision-making including profiling

This Privacy Notice is intended to provide you with information about what personal data Texture collects about you and how it is used. 

If you wish to confirm that Texture is processing your data or to have access to the personal data Texture may have about you, please contact us.

You may also request information about the purpose of the processing; the categories of personal data concerned; who else outside Texture might have received the data from Texture; what the source of the information was (if you didn’t provide it directly to Texture); and how long it will be stored. You have a right to correct (rectify) the record of your data maintained by Texture if it is inaccurate. You may request that Texture erase that data or cease processing it, subject to certain exceptions. You may also request that Texture cease using your data for direct marketing purposes. In many countries, you have a right to complain to the appropriate data protection authority if you have concerns about how Texture processes your data. When technically feasible, Texture will—at your request—provide your data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Texture will provide you with a date when the information will be provided. If for some reason access is denied, Texture will explain why access has been denied.

For questions or complaints concerning the processing of your data, you can email us at security@texturehq.com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or your nation’s data protection authority..

‍

CCPA Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. As noted, Texture does not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at security@texturehq.com or through our contact form. We may need to verify your identity before processing your request.

‍

Data Storage and Retention

Your personal data is stored by Texture on its servers, and the servers of the cloud-based database management service Texture engages, located in the United States. Texture retains service data for the duration of the customer’s business relationship with Texture and for some time thereafter, to analyze the data for Texture’s operations, and for historical and archiving purposes associated with Texture’s services. Texture retains prospect data until it no longer has business value and is purged from Texture systems. All personal data that Texture controls may be deleted upon verified request from Data Subjects or their authorized agents, in accordance with GDPR, CCPA, and other applicable laws. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: security@texturehq.com

‍

Children’s Data

We do not knowingly attempt to solicit or receive information from children.

‍

Questions, Concerns, or Complaints

If you have questions, concerns, or complaints, or would like to exercise your rights, please contact us here: https://www.texturehq.com/contact-us

‍